Refund and Returns Policy

At La Primero, we aim to provide a seamless shopping experience for our valued customers. Please take a moment to review the details of our return policy:

  1. Return Window
    Returns must be initiated within 5 days from the date your package is delivered.

 

  1. Late Returns
    Any items returned after the 5-day window will not be accepted and will be sent back to the original address.

 

  1. Return Shipping Costs
    If you’re returning an item due to a change of mind, you will be responsible for the return shipping costs. To ensure smooth processing, returns must include an active tracking number.

 

  1. Approved Shipping Methods
    Returns must be sent through UPS, DHL, or FedEx. Please note, we do not accept returns sent via local Postal Services due to extended delivery times.

 

Thank you for choosing La Primero! If you have any questions or need assistance, feel free to reach out to our customer support team.

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